Customer service is our #1 priority, and we want you to be satisified with your OurHealthNetwork.com experience! We are happy to accept returns and exchanges within 30 days from the date of your original order. Products must be returned in re-saleable condition, and must be clean and undamaged. All original packaging must also be returned undamaged. Due to health code regulations, we cannot accept any items that have been worn or used other than to test them for size and fit. Some products (such as toenail cutters, creams, and lotions) may not be returned for any reason since they are considered to be contaminated once they have been opened. Products returned that do not meet these criteria will be returned to the customer at the customer's expense.
If you wish to exchange the item you received for a different product, you will receive a credit for the full price of the original item. There is no restocking fee for exchanges, however $6.95 will be charged to your credit card to cover the cost of mailing the new product(s) to you. If you wish to return the item you received for a refund, we will credit the price of the product to your credit card (less a restocking fee of 15%).
Custom-made orthotics and sandals may not be returned for refunds, due to the nature of the work involved. On occasion, like any custom-made item, a customer's orthotics or sandals need to be adjusted or resized, and we will be happy to do so for you absolutely free during the first 90 days you have them.
What information do we collect? How do we use it?
When you place an order, we need to know your name, e-mail address, and mailing address. This allows us to process and fulfill your order and to notify you of your order status.
When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
We may also use the information we collect from you to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable. Every message you receive from us will include simple instructions for removing your address from future mailings.
Will OurHealthNetwork.com disclose the information it collects to outside parties?
OurHealthNetwork.com does not sell, trade, or rent your personal information to others. OurHealthNetwork.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
Is it safe to give my credit card number on the Internet?
When you place an order at OurHealthNetwork.com, you can rest assured that the payment information you provide will only be viewed by those with the proper authorization. As soon as you click on the Submit Secure Order button at the bottom of our order form, our secure server software encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels across the Internet. On-line shopping at OurHealthNetwork.com is both convenient AND safe!
We are committed to protecting your privacy. We use the information we collect on this site to fulfill your requests and enhance your overall experience. We do not sell, trade, or rent your personal information to others. Sensitive information you provide will be processed by our secure Web server.
Tell us what you think
OurHealthNetwork.com welcomes your questions and comments about privacy. Please send e-mail to [email protected].
OurHealthNetwork.com does not provide medical advice. Information on this Web site is general in nature and is provided for informational purposes only. Our content is in no way intended to substitute for consulting a medical professional. Always consult a trained medical professional with any questions you may have regarding a medical condition. Never disregard medical advice as a result of something which you may have read on OurHealthNetwork.com.
Opinions expressed on OurHealthNetwork.com are the opinions of the authors. We do not assume liability for any of the content of the material presented on this Web site. In some cases, medical professionals may comment on procedures which are not yet, and/or may never be FDA approved. Neither OurHealthNetwork.com nor its sponsors in any way endorses, promotes or encourages non-FDA approved procedures.
If you think you may have a medical emergency, call your doctor or 911 immediately. OurHealthNetwork.com does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by OurHealthNetwork.com, OurHealthNetwork.com employees, others appearing on the Site at the invitation of OurHealthNetwork.com, affiliates, licensors and licensees or other visitors to the Site is solely at your own risk.
We attempt to be as accurate as possible on this Site. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in an unused condition.
OurHealthNetwork.com does not endorse or recommend any procedure, treatment or product that may be mentioned on our site, or on links reached directly or indirectly from our site. The decision to rely on information found on this Web site or on a linked Web site is solely at your own risk. OurHealthNetwork.com accepts no liability for injury or damage resulting from your decision to use any product, information or instruction found on this Web site or on sites linked to this Web site.
It should be noted that specific medicines and medical devices presented on this Web site may not yet be specifically cleared by the FDA for use in the United States. It is emphasized that package inserts must be referred to for labeling limitations for products used in the United States.
In some cases, clicking on a link may take you to another Web site. We make every effort to ensure that links to other sites lead only to valid medical information, however OurHealthNetwork.com has no control over, or liability arising from information which may be found on other Web sites. Medical information may be presented on these other Web sites. OurHealthNetwork.com has no control over the information found, and you use it at your own risk. In some cases, sexually explicit material may be located on other Web sites.
Disclaimer of Warranties
THE OURHEALTHNETWORK.COM WEB SITE AND ALL CONTENT IS PROVIDED "AS IS." EXCEPT AS OTHERWISE STATED HEREIN, OURHEALTHNETWORK.COM MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, NON-INFRINGEMENT OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY OR USEFULNESS OF ANY MATERIALS PROVIDED OR PRODUCTS OFFERED THROUGH THE SITE.
Limitation on Liability
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.